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01.08.2024
M-KOPA Team Leader
Randburg
... management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Logging and resolving ...
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iSON Xperiences
02.08.2024
UK Campaign : Sales Agent
Randburg
Outbound Sales AgentRANDBURG- UK Campaign  We are looking for professional, self-motivated and determined individuals to join us on this exciting UK Campaign. You will be required to assist clients in the UK with a luxurious, high-end experience. This is seasonal work, and operates within United ...
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iSON Xperiences
30.08.2024
VODACOM SAVES / RETENTIONS
Randburg
... Specific Requirements / Knowledge RequirementsTarget DrivenTeam PlayerGoal orientatedSelf-motivatedAbility to perform under pressureAdapt to changePersuasivenessResilience/TenacitySound Time ManagementSelf-managedAttention to detailAbility to learn quickly and apply knowledgeSpeak English ...
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iSON Xperiences
20.07.2024
UK CAMPAIGN : TEAM LEADER
Randburg
... management of absenteeism and attendanceBuild rapport with the client, and ensure every experience is exceptional.Maintain sound client relations.Create and submit the necessary reporting on time.Regularly connect with management where support is needed. Minimum Requirements:Must have worked ...
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iSON Xperiences
13.07.2024
M-KOPA Contact Centre Agent
Randburg
Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include ...
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iSON Xperiences
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